FAQ
Home care questions families ask first
Clear answers about services, caregiver screening, availability, service area, and what happens when you call.
- Licensed HCO #014700184
- Background-checked caregivers
- Caregiver matching
- Care may start in 24 to 48 hours
Getting started
How does the first call work?
Tell us what changed, where care is needed, and what schedule may help. We explain care options and current availability nearby.
How quickly can care start?
Care may be available within 24 to 48 hours after a consultation, schedule review, and caregiver match.
What information should I have ready?
Helpful details include city or ZIP, care need, preferred schedule, mobility concerns, dementia routines, and whether care is urgent.
Services
What is non-medical home care?
Non-medical home care supports daily routines such as bathing, dressing, meals, reminders, companionship, errands, mobility support, and family relief.
Do caregivers help with bathing and dressing?
Yes. Personal care can include bathing, dressing, grooming, toileting, mobility, meals, and daily routines.
Do you provide dementia care?
Yes. Caregivers can support calm routines, redirection, reminders, supervision, and family relief. This is non-medical support, not clinical treatment.
Do you provide overnight or 24-hour care?
Availability depends on city, schedule, and caregiver fit. Call or check availability to discuss current options.
Trust and safety
Is Pure Care licensed?
Yes. Pure Care lists California HCO License #014700184.
Are caregivers background checked?
Yes. Background-checked caregivers are part of the core trust proof used across Pure Care pages.
How are caregivers matched?
Caregiver matching considers care need, schedule, caregiver experience, availability, and day-to-day fit.
Service area
What areas do you serve?
Pure Care serves Alameda, Contra Costa, San Mateo, and San Francisco counties.
Do you serve cities outside those counties?
The website only claims current coverage in Alameda, Contra Costa, San Mateo, and San Francisco counties. Call to discuss your location and current operational availability.
Need help at home? Start with a simple call.
We’ll help you understand care options, confirm local availability, and plan the next step.
Local support at (510) 736-8259
Start with a simple call